The Alexa App is such a good way to manage all the features in your Alexa, while tuning the device to your liking and needs. It’s easy to use and doesn’t present issues too often.
However, that doesn’t mean it’s without problems entirely. There are some common bugs that can occur every now and then, but these aren’t that serious.
A serious one though, is if there’s no smart home option in the Alexa App for you. If you’ve encountered something like that, it’s definitely weird and slightly alarming. Here’s what I think you should do.
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What To Do If There’s No Smart Home Option In Alexa App
The Alexa App is available in most countries, but the versions can differ a little bit. For example, a version available on certain mobiles in Asia doesn’t have all the features as a version in the U.S.
So, if this is your first time using the app, I think a weird but understandable reason for this problem you’re having is that the option just isn’t available in your region.
The exact regions where there is no smart home option aren’t known, if there are any. But, it seems highly unlikely that this would be the cause of the problem, because smart home management is one of Alexa’s main selling points.
But, given how unique this problem is, any possible reason is one you should consider. It could even be that there were problems linking your Alexa with the app, and you just need to set it up again.
The steps for doing this vary depending on the model you have. For example, with most Echo Dots, it’s as simple as just holding the Action button for 20 seconds.
Once that happens, the lights will change and the device will be in setup mode. This means you can use the Alexa App to pair the two again.
If even that doesn’t bring back the smart home option in your Alexa app, there’s no choice but to contact Amazon for help. That’s the only thing left to do, because of the weird nature of this problem.
Contact Amazon support and ask them for help with your smart home option disappearing. They’ll be able to take a deeper look into the problem and provide a solution for it.
Whether it’s a problem with your account in particular, an issue with the device, or just a problem on the company’s end, support is responsible for what happens next.
Just make sure that you give them all the information you need. Hopefully they’ll get your Alexa App working like it’s supposed to.
Wrapping It Up
Hopefully this article was able to help you a little with this strange issue. There aren’t many known solutions for the problem, since it’s an extremely rare one. But, Amazon Support is your most reliable option otherwise.
Let us know in the comments if you find any solution for this. That way, any other unfortunate users that stumble across the problem can see your tips too!
